Platform/Build slowness

Incident Report for Kuali

Postmortem

We discovered long running queries in our codebase that was causing our database to get into a bad state. We’ve improved the query performance by adding additional indexes so results are returned much more efficiently. We’ve also streamlined our process when adding new queries to maintain performance in the future. Lastly, we’re also looking into long term infrastructure improvements that can better distribute performance spikes.

We apologize for the inconvenience and we appreciate your patience while we resolved these issues.

Posted Sep 11, 2025 - 10:44 MDT

Resolved

The issue affecting Kuali Build and Kuali Next-Gen products is now resolved and our monitoring is complete. Our engineers have deployed a fix to improve the query performance that was causing this slowness. and we have scaled up our systems to ensure improved performance across environments. We apologize for the inconvenience this caused. If you have any further questions or issues please feel free to submit a support ticket.

Posted Aug 19, 2025 - 17:03 MDT

Update

Our engineers have address the slowness issue with Kuali Build and Kuali Next-Gen products. We’re continuing to monitor and investigate the root cause and we’ll keep you posted as we know more.

Posted Aug 19, 2025 - 15:34 MDT

Investigating

We are seeing slowness loading Kuali Build and Kuali Next-Gen products. Our engineers are currently investigating and we will keep you posted on our progress. We apologize for the inconvenience this may be causing.

Posted Aug 19, 2025 - 15:10 MDT

This incident affected: United States (Oregon) and Canada (Montreal).